In the NVC framework, what is encouraged instead of evaluations?

In the Nonviolent Communication (NVC) framework, the emphasis is on making clear observations rather than evaluations. Observations refer to the objective and specific descriptions of what is happening in a situation, without adding any judgment or interpretation. This allows individuals to communicate with clarity and avoid misunderstandings that can arise from evaluative language.

By focusing on observations, communicators can express their experiences without triggering defensiveness in others. For instance, instead of saying "You are always late," which is an evaluation, a more constructive approach would be to say, "I noticed you arrived 15 minutes after our agreed time." This shift fosters effective dialogue and enhances mutual understanding.

While requests, feelings, and strategies are also essential components of the NVC framework, they come into play after establishing clear observations. Requests articulate what one would like to happen, feelings express emotional responses, and strategies present potential solutions or actions. Observations lay the groundwork for a productive conversation, making it crucial within the NVC process.